In this interview, I chatted with Debbie of Willow Road CA about her Etsy business and things that she would advise potential sellers.
Some of the links in this article are affiliate links that will pay a small commission at no cost to you if they’re used to purchase something.
Tell us a little about your shop and who you are.
I’m Debbie, and I own Willow Road CA. I sell meaningful jewelry gifts for significant occasions. (That’s the fancy title!)
Currently I sell Morse Code bracelets and necklaces.
They have personalized phrases that are spelled out in Morse code so only the owner needs to know what they say.
They’re perfect for motivational phrases, memorial keepsakes and just fun stuff!
I’m also going to be expanding into more personalized jewelry for specific occasions
How long have you been selling on Etsy?
I started on Etsy in 2015 with one of a kind pieces, muddled my way through and I had ok results – especially considering the one of a kind jewelry aspect, and some simple things that could be recreated.
In 2019 I decided I really wanted to make my shop something I was proud of and started working on improvements.
In Fall of 2019 when I rebranded to Willow Road and personalized jewelry.
What’s the hardest part about selling online?
For me personally it was finding the time to dedicate to my shop.
My husband and I own a business with over 80 employees and that has to be our #1 priority.
I have had to put my shop on vacation for months at a time on several occasions due to the demands of our main business.
I still do serious juggling to make everything work
What’s your daily routine like?
It changes every minute of every day.
I try to have specific days carved out on schedule to devote to Etsy growth and improvement.
Unfortunately those often get bumped down to nice to do.
I do start each day reviewing and prepping for the orders that came in the day before, answering and messages etc.
I will prioritize and make orders that need to go out that day in between other responsibilities, and always the 4pm post office run.
What advice would you give to someone who wanted to start selling online?
Find something you love to do – but most importantly – that people want to buy.
When creating titles and tags – think like a customer, not a maker. It was a huge mindshift for me
Know your numbers and profit margins. This wasn’t hard for me with a solid business background – but I see so many people in the groups struggle.
Anything else you’d like to add?
Etsy is a good platform. It’s not perfect, but where else will you find the amount of customers looking to purchase?
But always remember you are only renting space. No one owns their Etsy shop.
Get that website going. (No, I don’t have one yet – due to everything above -but hopefully soon!)
Connect with Debbie online here:
If you've ever shopped for anything online, you've probably seen messages that say "only one left". Does this mean that there really is only one of that thing left? Or is it just a trick to try to...
It doesn't happen very often, but every now and then, you'll buy something on Etsy and then realize that the shop is closed after you've purchased from them. How should you handle this situation?...